Refund policy

Returns & Refunds

We want you to love your WarmRoll. If you don't, here's how we'll make it right.

30-day returns

  • You can return your order within 30 days of delivery for a refund.
  • The item must be unused, clean and in its original packaging, with all parts included (mat, power cord and anything else that came in the box).
  • You pay the return shipping for change-of-mind returns. Original shipping was free, so there's nothing to deduct.
  • Refunds go back to your original payment method within 5–10 business days after we receive and inspect the return.

Damaged, defective or wrong item

If your order arrives damaged, stops working because of a defect, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or a full refund, and you won't pay any shipping.

How to start a return

  1. Contact us through our contact page with your order number and the reason for the return.
  2. We'll reply with the return address and instructions. Please don't send items back without contacting us first, since returns sent to the wrong address can't be processed.
  3. Once your return arrives and is checked, we'll process your refund.

Not eligible for return

  • Items that have been used, damaged after delivery, or returned without their original packaging and parts.
  • Returns requested more than 30 days after delivery.

Orders placed before October 21, 2026 (WinterWag dog coats) keep the return terms that applied when they were bought, including free size exchanges.

Questions? Reach us anytime through our contact page.